Dashboard

Requesting a Quote

Tell us about your move — local, national, or international — your collection and delivery addresses, your preferred moving date, and your property details.

Then describe your inventory, either using the guided item calculator or by writing your own list, and add any photos or documents that help providers understand the job. You can also let us know about self-packed boxes, packing materials you need delivered, and temporary storage.

Your request is verified with a one-time code sent to your email before it's sent out to our network of verified providers.

Comparing Quotes

Once your request is out, verified providers who service your route and move date submit competing quotes — up to four per request. You'll see each one's all-inclusive price (platform fee included, no hidden extras), the services covered, and how long the quote is valid for.

You're notified by email every time a new quote comes in, so you can compare and decide in your own time.

Accepting a Quote & Paying Your Deposit

When you're ready, accept the quote that works best for you and secure your booking with a 50% deposit, paid securely online and held in escrow for your protection.

Once your deposit is confirmed, your provider is booked, their contact details are shared with you, and every other quote on your request closes automatically.

Tracking Your Move

Your dashboard shows a live status tracker for your move — Waiting Dispatch, Collected, Transit, and Completed — along with your reference number, so you always know exactly where things stand.

Messaging Your Provider

Once your booking is confirmed, a chat panel becomes available right on your dashboard so you can message your provider directly — no need to swap numbers or use a separate app.

Paying Your Final Balance

The remaining 50% balance is payable before your moving date, or once your provider's team arrives at your collection address — whichever suits you. All payments are made securely online and held in escrow.

Delivery is only completed once the final payment has been received.

Editing Your Inventory

Plans change — you can edit your inventory list at any time before your move is marked Completed. If you've already accepted a quote, your provider is notified automatically and can revise their price if the changes affect it.

Viewing Past Quotes & Bookings

Every quote you've ever received and every past move sits under History, with the full inventory and request details for each one — handy for records, or if you're moving again and want to see who quoted you last time.

Leaving a Review

Once your move is marked Completed, you'll be invited to rate your experience and leave a review for your provider — this helps other clients choose with confidence.

Updating Your Profile

Keep your name, email, and WhatsApp number up to date under Profile so providers and our team can always reach you about your move.

Getting Help

If you have any questions about your quote, booking, or payment, contact the Movers Magnet team at admin@moversmagnet.co.za.